Frequently Asked Questions
Below we have complied a list of questions we get asked the most, just click on the question to reveal the answer:
Use our online uploader tool to upload your own photos, photos taken with an iphone or android phone in most cases will be perfectly fine to print, if we have any concerns about the print quality of your photos we will email you before printing.
If you’re having trouble uploading your photos, please check the following:
- Device – Are you using a laptop, desktop, iPhone, Android, or tablet? (Some older phones/tablets can struggle with large photo uploads.)
- Product – Which product are you ordering? (A product link or code starting with BN helps us check.)
- Error messages – Do you see any specific error messages when it crashes?
- Browser – Which internet browser are you using? (Our site works best with Google Chrome.)
💡 Please note: When banners include a very large number of photos, the system needs a lot of power to process them. Older or smaller devices may freeze or crash during upload. Using a laptop or desktop computer usually works much more smoothly. Our team are also working on improving this process, but there’s no set timeframe just yet.
If you’re still having issues, please email us at [email protected] with:
- The product code
- The error message (if any)
- The type of device you’re using
Once we have this, our programming team will investigate for you.
If your order hasn’t arrived yet, please check the following before contacting Customer Services:
- Delivery timescales – Please check the Delivery Information page for the expected timeframes of the delivery service you selected at checkout.
- Tracking details – Tracking information is emailed to you at the point of dispatch. This is emailed to the email address you used when placing your order (please also check your spam/junk folder just in case).
- Delivery cards/collection – If you weren’t home at the time of delivery, your parcel may be waiting at your local delivery office or with a neighbour.
If you’ve checked the above and your order is still delayed beyond the stated timescales, please contact us at [email protected] with your order number and we’ll be happy to look into it for you.
For larger banners, some shipping options won’t appear at checkout. This is because the maximum size tube our faster courier services can accept is 89cm in height.
If you need your banner quickly, please choose a size with a height of less than 89cm — this will allow the faster delivery options to show.
Larger banners are still available, but they must be sent via standard delivery due to courier size restrictions.
We recommend to install your banner using Blu tac or drawing pins, Blu tac is also available during checkout.
For best results use a pea sized piece of blue tac every 12 inches around the banner as drawing pins can leave little holes depending on the surface your attaching to.
We currently do not offer eyelets.